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ABOUT US
Connecting Rural Alberta with High-Speed Broadband Internet
Looking to get high-speed internet or switch from your current provider? We are owned by the community and operated as a non-profit who reinvests any profits into infrastructure and community development.
Choose between our broadband services.
WIRED
Advanced Fibre-Optic Internet
Our fibre-optic system delivers lightning-fast technology directly to your home. Experience seamless speeds of up to 1 Gbps with our cutting-edge design.
WIRELESS
Convenient Wireless Internet
With 3 strategically positioned towers, residents can effortlessly access high-speed internet. Benefit from our reliable technologies delivering consistent speeds by signing up today.
Currently connecting the following communities:
- Red Deer County
- County of Paintearth
- Halkirk
- Crowfoot Crossing
- Delburne
- More locations coming soon!
Connect is offering fibre-optic installation in Valley Ridge at minimal pricing. Sign the Access Agreement to get infrastructure installed.
Answering Your Questions
Let's get you up to speed!
Dive into our FAQs to discover everything you need to know about our broadband network, services, and how we’re enhancing rural Alberta's connectivity.
Answer: The term "Open Access Network" describes a network that allows multiple service providers to provide services to the end users connected to the network. This presents options for the customer in choosing from several connected service providers based on services they offer, the technical standard, and price. An Open Access Network promotes competition between connected service providers benefiting the customer by improved service levels and competitive pricing.
Answer: You should contact your service provider if you are experiencing problems with your subscription or connection. To better identify the problem, please consider the following questions:
1. Have you connected your network cable directly into the data port on your ONT? Or, are you using a router or another kind of wireless connection? If so, do you experience the same problem if you restart the router by unplugging it for several minutes?
2. Is the network cable unplugged or damaged?
3. Do you experience the problem at a particular time of day or throughout the day?
Providing as much information as possible to your service provider will help them resolve issues quickly. After investigating the issue, your service provider will contact us as Operator if necessary.
Answer: You should use a "straight-through" network cable (TP-cable) with a RJ-45 connector when you connect your computer to the data socket. If you are uncertain which cable you have, please contact your service provider.
Answer: Please contact the service provider for any questions about the options available to you.
Answer: It's probably because your email address was registered previously.
To resolve this:
1. Click "Login" (in the top right of the page).
2. Click the text "Forgot password?" found under the username and password text fields, to the left of the Login button on the login page and request a password for your email address (which is also your user account).
You will receive an email within a few minutes with a link that you click to enter a password. Once done, you are logged in and can proceed.
If you have not previously registered or want to change your email, you may want to create a new user account to another email address, then choose "Create Account" and fill in the information.